Privacy Policy

1. Who We Are

TACMinds ("we", "our", "us") is an enterprise IT training and consulting company operating from Dubai, United Arab Emirates. Our website is tacminds.com and our learning platform is lms.tacminds.com.

For privacy enquiries, contact us at: info@tacminds.com

2. Information We Collect

We collect the following types of personal information:

• Contact information: Name, email address, phone number when you submit enquiry forms or book a consultation.
• Account information: Name, email and login credentials when you register on the TACMinds LMS.
• Payment information: Billing details processed securely through our payment providers (we do not store card numbers).
• Usage data: Pages visited, time on site, browser type and IP address via analytics tools.
• Communications: Records of emails, WhatsApp messages or calls when you contact us.

3. How We Use Your Information

• To respond to enquiries and provide the services you requested.
• To process bookings, enrollments and payments.
• To send course materials, certificates and post-training communications.
• To send marketing emails about upcoming courses and events (you can unsubscribe at any time).
• To improve our website and service based on usage analytics.
• To comply with legal obligations in the UAE and applicable jurisdictions.

4. Legal Basis for Processing (GDPR)

For users in the EU/EEA/UK, we process your data under the following legal bases:

• Contract: To fulfil training enrollments and service agreements.
• Legitimate interests: To send relevant training updates and follow up on enquiries.
• Consent: For marketing communications (withdrawal does not affect prior processing).

5. Data Sharing

We do not sell your personal data. We may share it with:

• Service providers: Payment processors, email marketing platforms, cloud hosting (Microsoft Azure).
• Zoom / Microsoft Teams: For live training delivery — subject to their own privacy policies.
• Legal authorities: When required by UAE law or court order.

6. Data Retention

We retain personal data for as long as necessary to deliver our services and comply with legal obligations — typically 7 years for financial records and 3 years for marketing data after your last interaction with us.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent for marketing at any time.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email info@tacminds.com.

8. Cookies

We use cookies for analytics (Google Analytics) and session management. You can disable cookies in your browser settings, though some features may not function correctly.

9. Security

We implement industry-standard security measures including SSL/TLS encryption, access controls and Microsoft Azure security services to protect your data.

10. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email or a notice on our website. The "Last updated" date at the top reflects the most recent revision.

11. Contact Us

For any privacy-related questions or requests: