Microsoft 365 Copilot and Agent Administration Fundamentals
Master Microsoft 365 Copilot administration, AI agents, governance, and deployment for the AB-900 certification exam.
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Course Overview
The Microsoft 365 Copilot and Agent Administration Fundamentals (AB-900) course is designed for IT professionals, administrators, and decision-makers who want to build a solid foundation in deploying, managing, and governing Microsoft 365 Copilot and AI agents within an enterprise environment. As organisations across the GCC and Asia-Pacific regions accelerate their adoption of AI-powered productivity tools, this course equips participants with the knowledge required to implement Copilot responsibly and effectively at scale.
What This Course Covers
This instructor-led course follows the official Microsoft AB-900 exam outline, covering core concepts such as the architecture and capabilities of Microsoft 365 Copilot, the lifecycle management of AI agents, licensing and deployment planning, and the governance frameworks necessary for compliant and secure AI usage. Participants will explore how Copilot integrates across Microsoft 365 workloads including Teams, Word, Excel, Outlook, and SharePoint, and how administrators can configure, monitor, and extend these capabilities using the Microsoft 365 admin center and Copilot Studio.
Governance, Security, and Compliance
A key focus of the AB-900 curriculum is responsible AI administration. Delegates will learn how to apply data governance policies, manage access controls, configure sensitivity labels, and use Microsoft Purview to ensure Copilot interactions remain compliant with organizational and regulatory requirements. The course also addresses how to build, publish, and manage AI agents — including setting boundaries, monitoring agent behavior, and applying usage analytics to drive continuous improvement.
Whether you are an IT administrator preparing for the AB-900 certification exam or a business technology leader evaluating Microsoft AI adoption, this course delivers the foundational expertise needed to support a governed, productive, and future-ready Copilot deployment. Delivered by certified Microsoft trainers, this course is available in classroom and virtual formats across Dubai, Abu Dhabi, Riyadh, Singapore, Kuala Lumpur, and Sydney.
What You'll Learn
Describe the core capabilities and architecture of Microsoft 365 Copilot and its integration across Microsoft 365 workloads
Plan and manage the deployment and licensing of Microsoft 365 Copilot within an organisation
Create, publish, and manage AI agents using Microsoft Copilot Studio and the Microsoft 365 ecosystem
Apply governance, security, and compliance controls to Microsoft 365 Copilot using Microsoft Purview and admin centre policies
Monitor Copilot usage, manage agent lifecycles, and use analytics to optimise AI adoption
Describe responsible AI principles and how they apply to Copilot administration and agent management
Who Should Attend
- IT Administrator
- Microsoft 365 Administrator
- AI Administrator
- Cloud Administrator
- IT Manager
- Business Technology Decision Maker
- Compliance Officer
Prerequisites
- Familiarity with Microsoft 365 services and basic IT administration concepts is recommended. No prior AI or Copilot experience is required. Candidates should have a general understanding of cloud computing concepts and Microsoft 365 licensing.
Course Curriculum
- What is Microsoft 365 Copilot — architecture and core concepts
- How Copilot integrates with Microsoft 365 workloads (Teams, Outlook, Word, Excel, PowerPoint, SharePoint)
- Microsoft 365 Copilot licensing models and editions
- Responsible AI principles and Microsoft's AI framework
- Differences between Copilot experiences across consumer, commercial, and enterprise tiers
What's Included
- Official courseware & materials
- Hands-on lab exercises
- Practice exam questions
- Exam voucher guidance
- Post-course support (30 days)
- Certificate of completion
Upcoming Training Dates
Your Instructor
Hasit Mankad
Microsoft Certified Trainer (MCT) · 23+ Years Experience
Hasit Mankad is the Founder of TACMinds and a Microsoft Certified Trainer (MCT) with 23+ years of hands-on IT training and consulting experience. He has trained 4,500+ professionals across 14+ countries in GCC, Europe, India and Africa. Certifications: CEH, SC-100, AZ-305, SC-200, SC-300, AWS SAA, FinOps, PMP and 40+ others. Clients include ADNOC, RAK Bank, Ernst & Young, Ministry of IT Qatar and Dubai Islamic Bank. Known for 94%+ first-attempt certification pass rates.
Frequently Asked Questions
What's included
Max 12 participants — guaranteed personal attention
94%
Pass Rate
24+
Years Experience
500+
Professionals
45+
Certifications
Teams of 5+?
Corporate & Enterprise Training
Special rates for partners, corporates & enterprise teams. Fully customised, scheduled to suit your team.
Ready to Get Certified in South Africa?
Enroll in Microsoft 365 Copilot and Agent Administration Fundamentals or book a free consultation to plan your certification journey.